2014 HealthCare Diversity Summit

While some gains have been made in regards to increasing diversity in the field of health care management, recent studies continue to suggest that there is still ample room for improvement. With recent changes to our National Health Care System as well as the changing demographics in our country. There is an urgent need to understand the importance of healthcare organizations providing a culturally competent framework to serve such a diverse population. The Healthcare Diversity Council aims to provide a forum for dialogue and awareness. Our main goal is to assist in creating knowledge as to how to build an organizational culture and workforce that is culturally competent and inclusive. It is our vision to begin the transformation that will drive organizations to become culturally competent as they contribute to eliminate health disparities.

The Summit seeks to develop and enhance culturally inclusive professionals, behaviors, programs and policies to meet the needs of the diverse communities we serve throughout California. Aimed at professionals in healthcare, biomedical research and related industries, the Summit offers the opportunity to highlight successful best and next practices to address the most pressing issues facing our industry.

The Council is multi-functional and works closely with its members to:

  • Lead, develop and otherwise support organizational diversity development strategies that promote inclusive, respectful, diverse, and culturally competent employment, and services to consumers and communities.
  • Develop and monitor disparity and diversity performance measures.
  • Coordinate diversity development initiatives and groups across Southern
  • Represent the CAHDC in all diversity development initiatives
  • Networking Opportunities
  • Highlighting Collaborative and Innovative Strategy sessions
  • Qualified education credits available through ACHE


Individual Registrations – $79.00

Student Registration – $25.00 (Food Included)




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Now Accepting Nominations:

1) 2014 Excellence Award for Healthcare Diversity


To honor an organization affiliated with the healthcare industry for their extraordinary and unfailing commitment to diversity and inclusion in the workplace and surrounding communities.

The Excellence Award for Healthcare Diversity honors an organization that has:

  1. Established an innovative organizational culture with an extraordinary and unfailing commitment to diversity, inclusion, cultural competency, community outreach, and patient satisfaction.
  2. Demonstrated a consistent pattern of an innovative organizational commitment to the recruitment, development, and retention of individuals from all populations.
  3. Developed and implemented effective initiatives as demonstrated by a diversified work force in which all persons are afforded opportunities for employment and upward mobility regardless of difference.
  4. Cultivated and promoted diversity initiatives that establish and foster a more inclusive and equitable work environment


2) 2014 Distinguished Healthcare Diversity Advocate


To recognize individuals of color who have made a difference in the diversity and inclusion realm through their research or achievements, and exemplify the ability to excel in the healthcare field.

Criteria for selection:

  1. Creates or spearheads innovative diversity initiatives that establish and foster a more inclusive and equitable work environment.
  2. Sustains a record of accomplishments or contributions to the healthcare industry throughout the scope of his or her career
  3. Demonstrates active involvement in community outreach programs
  4. Retains a commendable reputation with colleagues, superiors, and patients
  5. Exhibits and demonstrates a commitment to the highest ethical standards and professional excellence
  6. Demonstrates a consistent pattern of commitment to the recruitment, training, development, and retention of individuals from all populations



2014 HealthCare Diversity Summit



Cultural Competence and Excellence in Healthcare in the Age of Personalized Medicine



November 5th, 2014





City of Hope
1500 East Duarte Road
Duarte, CA 91010


Schedule of Events:

8:30am – 9:00am
Welcome, Registration, and Networking
9:00 – 9:35
Welcome & Keynote
Understanding California’s Diversity and the Impact on Healthcare
Dr. Harlan Levine
Chief Executive
City of Hope Medical Foundation
9:35 – 10:15
Featured Speaker on the Age of Personalized Medicine and the Future of Health
Dr. Linda Malkas, City of Hope
Dr. Kimlin Ashing, City of Hope
Dr. Kathleen Blazer, City of Hope
Dr. Adam Sharp, Kaiser Permanente
10:15 – 10:30 Break
10:30 – 11:15
Concurrent Sessions I
Tentative Topics:

  1. Role of Culture Competence in Healthcare
    Over the past decade, the importance of cultural competence as a critical facet for the provision of high quality health care has risen. Healthcare providers and professionals need to start developing cultural awareness and sensitivity.

    Cultural sensitivity begins with a recognition that there are differences between cultures. These differences are reflected in the ways that different groups communicate and relate to one another and to the Healthcare professionals.

    A culturally competent Healthcare professional views all patients as unique individuals and realizes that their experiences, beliefs, values, and language affect their perceptions of clinical service delivery, acceptance of a diagnosis, and following the treatment regardless of their cultural background.

    As the diversity of the population increases, so does its cultural complexity of diverse patient populations from different racial, genders, ages, disabilities, ethnic, socioeconomic, religious, and cultural backgrounds.

    In this session, we will discuss how Culture Competence sheds light on why cultural misunderstandings contribute to the negative dynamics between provider and patient and between peers and team members. In learning cultural competence, you will be able to utilize the tools of cultural competency that will enable positive and constructive dynamics.

    • Dr. Maria Carrasco, Kaiser Permanente
    • Dr. Lucille Leong, City of Hope
    • Marisa Salcines, Children’s Hospital LA
    • Sahar Andrade, Sahar Consulting LLC – MODERATOR
  2. LGBT Cultural Competence in a Health Care Setting for Patients and Employees
    • Denise Banuelos, Southern California Edison
    • Jocelyn Lorin, Los Angeles LGBT Center
    • Lisa Kimsey, Los Angeles LGBT Center
  3. Platt 3
    Visitor Center Main

  4. Supplier Diversity – The importance of having a program and the business case
    A diverse and inclusive corporate culture integrates diversity throughout organizational activities, including: recruitment and retention of human capital, product development, marketing to diverse segments, and utilization of suppliers. Supplier diversity programs allow organizations access to
    untapped markets while elevating valuable business practices. More than a tenet of social responsibility, value supplier diversity as a propelling economic force.

    • Kristine Martin, Sodexo
  5. Cooper

  6. Designing for Patient & Guest Experience
    As healthcare shifts to more transparency and consumer choice, so is the emphasis on the overall experience that patients and guests have with healthcare organizations. Beyond the clinical treatment they receive, patients, along with the caregivers that accompany them, are placing greater scrutiny on every interaction they have-from facilities, to websites, to telephone communications. This panel discussion will focus on strategies you can use in your facility and organization to enhance the experience each of your patients and guest has while working to support your organization’s mission.

    • Greg Nelson, IIDA, EDAC, Design Engagency
    • Christine Hardin, Pickett Design Associates
  7. Visitor Center South

  8. Fun in education: Using gaming to develop awareness and appreciation of diversity and cultural differences.
    Gaming, a form of low fidelity simulation has been used by the military,
    multinational corporations, banking and diplomacy services to nurture
    awareness of cultural differences for decades. It is best used with a
    didactic component on the meaning and role of culture. Gaming is hands-on,
    active and fun, and most importantly, it inspires cultural awareness.

    • Chenit Ong-Flaherty, University of San Francisco
    • Wanda Borges, University of San Francisco
    • Linda Summers, University of San Francisco
11:15 – 11:25 Break
11:25 – 12:10
Concurrent Sessions II
Tentative Topics:

  1. Community As Partners – Creating a Dialog for Change
    This workshop will address the need for a more reciprocal relationship between health systems and communities. Gain a better understanding of the social determinants of health and how they are related to the more obvious medical needs. And provide an examination of past and promising best practices that can close the gaps between health systems and communities to improve health outcomes.

    • Nancy Clifton-Hawkins, City of Hope
  2. Platt 3

  3. Shortcut to Cultural Competence
    Culturally competent care is essentially patient-centered care. The key factor in achieving cultural competence is learning to ask the right questions to elicit an understanding of the patient’s point of view. This workshop presents a mnemonic developed to help practitioners called “The 4 C’s of Culture.”

    • Geri-Ann Galanti, UCLA School of Medicine
  4. Visitor Center North

  5. A Case Study: Culturally Relevant Outreach
    This forum will provide an overview of how the largest campus in North America’s largest private university system successfully changed the way they support their community, students and alumni through a comprehensive, culturally relevant outreach strategy. Learn best practices from University of Phoenix Campus Vice President, Kendra Angier and Director of Community Relations, Jody Skenderian, as they share key learnings from culturally relevant outreach.

    • Jody Skendarian, University of Phoenix
    • Kendra Angier, University of Phoenix
  6. House of Hope

  7. Developing El Concilio: A Culturally-Tailored Patient and Family Advisory
    As patient populations become increasingly diverse, healthcare organizations are demonstrating increased commitment to providing patient-centered care. Consequently, there is a growing interest in engaging patients to involve them in the planning and development of healthcare services.
    It is well-documented that immigrants struggle with a variety of communication challenges that leave them vulnerable to experiencing poorer health outcomes, lower survival rates, more treatment side effects, poorer quality of life and greater distress. All of these adversely affect their patient-care experience, thus, highlighting the need to engage them in collaborating with the health organization to educate us on how to best care for them.
    At City of Hope, Hispanics comprise nearly 20% of the population, so it was especially crucial for us to partner with our Spanish-speaking population to expand our Spanish programs and services as we strive to best meet the needs of our patients and the surrounding community.

    • Daisy Rivera, City of Hope
    • Blanca Rivas, City of Hope
  8. TBD

  9. The Evolution of Marketing to Diverse Consumers
    Beatriz Rojas, Senior Director of Multicultural Marketing at Kaiser Permanente will be joined by Juan Motta, Head of International Brands, Nestle USA, to share insights on how corporations have changed their marketing strategies and techniques to address the ever changing demographics of our country and the recent focus on consumer and family-centered healthcare.

    • Juan Motta, Nestle
    • Beatriz Rojas, Kaiser Permanente
    • Stephen Leach, Nestlé
12:15 – 1:00
Brief Awards Ceremony

  • 2014 Excellence Awards for Healthcare Diversity
  • 2014 Distinguished Healthcare Diversity Advocate Awards


1:00 — 2:00
“Big Idea” Collaboration

  • News flash from the future – e.g. major health issue resolved, talent shortage addressed combined with increasingly diverse community
  • Combines individual and collective brainstorming with action planning toward a shared future
    • Denise Kirwan, TracksGlobal
    • Silvia Van Dusen, TracksGlobal
2:00 – 2:25
Closing Plenary

  • Stephanie Neuvirth, City of Hope
  • Denise Kirwan, TracksGlobal
  • Silvia Van Dusen, TracksGlobal
2:25 – 2:30
Closing Remarks
2:30 – 3:00
Networking Reception (Be The Match, connect with Speakers, Sponsors)


Featured Speakers

Dr. Harlan Levine
City of Hope
Dr. Linda Malkas
City of Hope
Dr. Kimlin Ashing
City of Hope
Dr. Kathleen Blazer
City of Hope
Dr. Adam Sharp
Kaiser Permanente
Dr. Maria Carrasco
Kaiser Permanente
Dr. Lucille Leong
City of Hope
Marisa Salcines
Center for Hispanic Leadership
JC Belliard
Loma Linda University School of Public Health
Daisy Rivera
City of Hope
Blanca Rivas
City of Hope
Denise Kirwan
Stephen Leach
Nestle USA
JC Motta
Nestle USA
Silvia Van Dusen
Sahar Andrade, MB.BCh
Diversity, Leadership, and Culture Competence Consultant/ Trainer – Social Media Strategist
Sahar Consulting, LLC
Greg Nelson, IIDA, EDAC
Kristine Martin
Nancy Clifton-Hawkins
City of Hope
Geri-Ann Galanti
UCLA School of Medicine
Jody Skendarian
University of Phoenix
Kendra Angier
University of Phoenix
Beatriz Rojas
Kaiser Permanente
Christine Hardin
Pickett Design Associates
Dr. Linda Summers
Dr. Chenit Ong-Flaherty
Dr. Wanda Borges
Denise L. Banuelos
Diversity & Inclusion Consultant
Southern California Edison
Jocelyn Lorin
Los Angeles LGBT Center
Lisa Kimsey
Los Angeles LGBT Center



To be determined


Tentative concurrent sessions Topics:

  • Cultural Competence in Health Care – Race/Ethnicity, Religion
  • Cultural Competence in Health Care – LGBT
  • Inclusion of Underserved in Clinical Trials
  • Why an Engaged Workforce Yields Maximum Reimbursement Dollars
  • Supplier Diversity
  • Designing Facility Space to Meet Patients’ Needs
  • Community Benefit and Community Collaboration
  • Cultural Competence – Patient Experience
  • Developing a Formal D&I Strategy
  • Developing Talent to Strengthen the Pipeline
  • Creating Community-Specific Patient Councils
  • Marketing to Diverse Communities…






Sponsorship Opportunities available, please contact Angeles Valenciano at [email protected].



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Presentation Files




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